Sothis Refund Policy

Sothis Refund Policy

At Sothis, we are dedicated to crafting premium, celestial-inspired wigs and hair accessories that help you shine. To uphold our unwavering standards of quality and hygiene, we maintain the following policy regarding refunds:

No-Refund Policy

Due to the personal and hygienic nature of our products, we do not offer refunds on any wigs, closures, bundles, or accessories. Once an item leaves our care and is handled outside of our facilities, we cannot guarantee its pristine condition. This policy allows us to protect the integrity and safety of every Sothis product.

Quality Assurance

Every Sothis piece is shipped with love and meticulous attention to detail. Before leaving our studio, each wig and accessory undergoes:

  • Rigorous Inspection: We check for craftsmanship, style consistency, and fit.

  • Sanitary Packaging: Your item is sealed in protective, tamper-evident packaging.

  • Final Approval: Only when it meets our celestial standards does it head your way.

Customer Satisfaction

Although we cannot process refunds, your satisfaction remains our top priority. If you encounter any issues—fit concerns, defects, or shipping damage—please contact our Support Team within 7 days of receipt. We will:

  1. Assess the Issue: Ask for photos or details so we can understand the problem.

  2. Offer a Replacement or Store Credit: Depending on availability and the nature of the issue, we’ll find the best way to make it right.

  3. Provide Styling & Care Guidance: Our experts are happy to advise on fit, application, or maintenance to ensure you get the most out of your Sothis purchase.